Privacy Policy
Privacy Policy
Last updated: August 19, 2026
At Unfurl The Luxury, operated by Omniora Global Private Limited, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or use unfurltheluxury.com, place an order, contact us, subscribe to our communications, or otherwise interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Who We Are
Unfurl The Luxury is a registered trademark operated by:
Omniora Global Private Limited
1915 B, 4th Floor, Sector 16–17
Rock Ford School
Hisar, Haryana 125001
India
Email: support@unfurltheluxury.com
Phone / WhatsApp: +91 98967 22102
In this Privacy Policy, "Unfurl", "we", "us" and "our" refer to Omniora Global Private Limited and Unfurl The Luxury.
2. Information We Collect
Depending on how you interact with our website, we may collect the following information.
A. Information You Provide
When you place an order, create an account, contact us, subscribe to our newsletter or otherwise communicate with us, we may collect:
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Full name
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Email address
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Mobile or telephone number
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Billing address
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Shipping and delivery address
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Order details and products purchased
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Communication preferences
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Information you provide when contacting customer support
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Information you voluntarily provide through forms, WhatsApp or other communication channels
B. Order and Transaction Information
When you purchase from us, we collect information necessary to process and fulfil your order, including:
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Order number
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Products purchased
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Quantity and price
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Shipping information
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Billing information
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Order status
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Payment status
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Refund or return information
Payments may be processed through third-party payment providers, including Razorpay and other payment methods made available through our store.
We do not intentionally collect or store your complete payment-card number, CVV, UPI PIN, banking password or other payment credentials on our own systems. Payment information is processed by the relevant payment provider according to its own privacy and security practices.
3. Information Collected Automatically
When you browse our website, certain information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Approximate location derived from technical information
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Pages viewed
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Products viewed
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Referring website or source
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Date and time of visits
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Website interactions
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Cookies and similar technologies
This information helps us operate, secure and improve our website and understand how customers use our store.
4. How We Use Your Information
We may use personal information to:
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Process and fulfil orders
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Confirm and manage purchases
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Arrange shipping and delivery
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Provide customer support
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Respond to enquiries
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Process returns, refunds and other order-related requests
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Send order confirmations and transactional communications
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Prevent fraud, abuse and unauthorized transactions
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Maintain website and payment security
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Improve our products, website and customer experience
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Understand website usage and performance
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Send marketing communications where permitted and where you have subscribed or otherwise provided appropriate consent
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Provide information about new collections, offers and updates
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Comply with applicable legal, tax, accounting and regulatory obligations
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Establish, exercise or defend legal rights
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Perform other purposes disclosed to you at the time information is collected
We aim to collect and use only information reasonably necessary for the relevant purpose.
5. Marketing Communications
If you subscribe to our newsletter or otherwise provide appropriate consent to receive marketing communications, we may send you:
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New collection announcements
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Product updates
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Special offers
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Exclusive discounts
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Brand stories and craftsmanship content
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Other communications relating to Unfurl
Our newsletter currently includes an introductory offer of 5% off your first order where applicable.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us at:
Unsubscribing from marketing communications does not prevent us from sending essential transactional communications relating to an order or service you have requested.
6. Cookies and Similar Technologies
Our website may use cookies, pixels, tags and similar technologies to:
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Keep the website functioning properly
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Remember preferences
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Maintain shopping-cart functionality
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Understand website traffic and usage
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Improve website performance
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Measure marketing and advertising effectiveness
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Provide relevant communications and experiences
Some cookies may be placed by third-party service providers that help us operate, analyse or market our services.
You can manage or disable certain cookies through your browser settings. Disabling cookies may affect certain website functionality.
7. Shopify and Third-Party Service Providers
Our online store is powered by Shopify and may use third-party service providers to operate our business.
Depending on your interaction with our website, your information may be processed by service providers involved in:
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E-commerce and website hosting
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Payment processing
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Shipping and logistics
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Email and marketing communications
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Website analytics
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Fraud prevention and security
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Customer support
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Technology and infrastructure
These providers may process personal information only as reasonably necessary to provide their services, comply with applicable law, protect their systems, or fulfil other legitimate business purposes.
8. Payment Processing
We offer payment methods that may include Razorpay, UPI, cards, Cash on Delivery and other payment options displayed during checkout.
Payment providers may collect and process information necessary to authorize and complete your transaction.
Payment providers operate under their own privacy policies and terms. We recommend reviewing the applicable payment provider's privacy notice when using its services.
9. Shipping and Delivery
To fulfil your order, we may share relevant information with shipping, courier and logistics providers.
This may include:
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Recipient name
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Delivery address
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Phone number
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Email address where required
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Order and shipment information
Our website currently references shipping and logistics services including providers such as DHL, Shipglobal and Bluedart, depending on the destination and service selected.
Such information is shared only to the extent reasonably necessary to fulfil and track your order.
10. International Orders
We offer international shipping.
If you purchase from outside India, your personal information may be transferred to, stored in or processed in India and/or other countries where our service providers operate.
Different countries may have different data-protection laws. Where required, we take reasonable steps to ensure that personal information is handled in accordance with applicable legal requirements.
International customers may also be required to provide information necessary for customs clearance, taxation, shipping or import requirements.
11. WhatsApp and Customer Communications
Customers may contact us through WhatsApp, email, telephone or other communication channels made available by Unfurl.
If you contact us through a third-party communication platform, the information you provide may also be processed by that platform under its own privacy policy and terms.
We may retain relevant communication records where reasonably necessary for customer service, order management, dispute resolution, security or legal purposes.
12. How We Share Personal Information
We do not sell your personal information as a standalone product.
We may disclose or provide access to personal information where reasonably necessary to:
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Process and fulfil your orders
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Process payments
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Deliver products
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Provide customer support
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Operate our website
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Provide analytics and technology services
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Prevent fraud and security incidents
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Send communications you have requested
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Meet legal, tax, accounting or regulatory requirements
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Protect our rights, property, customers or business
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Respond to lawful requests from authorities
Third parties receiving information may include payment processors, Shopify and technology providers, logistics and courier companies, marketing and email providers, analytics providers, professional advisers and other service providers necessary to operate our business.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
The retention period may depend on:
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The nature of the information
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The purpose for which it was collected
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Whether an order or customer relationship remains active
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Legal, tax or accounting requirements
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Fraud-prevention and security requirements
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The establishment, exercise or defence of legal claims
When personal information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.
14. Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You should also take reasonable precautions when using our website, including protecting your account credentials and avoiding sharing sensitive payment information through unsecured communication channels.
15. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, which may include:
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Requesting information about personal data processed by us
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Requesting correction of inaccurate or incomplete information
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Requesting deletion of personal information where legally permitted
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Withdrawing consent where processing is based on consent
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Requesting information regarding the processing of your personal data
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Exercising other rights available under applicable data-protection law
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Raising a complaint regarding our handling of personal information
Requests should be sent to:
We may need to verify your identity before processing certain requests.
Some information may need to be retained where required by law or where there is a legitimate legal, security or business reason to do so.
16. Consent Withdrawal
Where we process personal information based on your consent, you may withdraw that consent by contacting us at:
You may also unsubscribe from marketing communications using the unsubscribe mechanism provided in our emails.
Withdrawal of consent does not affect processing that was lawfully carried out before the withdrawal.
Where information is necessary to complete an order, provide a service you requested, comply with law, prevent fraud or establish or defend legal claims, we may continue processing that information where permitted or required by applicable law.
17. Children's Privacy
Our website is intended for general consumers and is not directed specifically at children.
We do not knowingly request or intentionally collect personal information from children where such collection is prohibited by applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us at:
18. Third-Party Websites
Our website may contain links to third-party websites, services or platforms, including payment, social-media, communication, shipping or other services.
We are not responsible for the privacy practices, security or content of third-party websites.
We encourage you to review the privacy policies of third-party services before providing them with personal information.
19. Fraud Prevention and Legal Compliance
We may process and share information where reasonably necessary to:
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Detect and prevent fraudulent transactions
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Investigate suspicious activity
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Protect customers and our business
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Enforce our terms and policies
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Comply with applicable laws and regulations
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Respond to lawful requests from authorities
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Establish, exercise or defend legal claims
20. Business Transfers
If Unfurl or substantially all of its assets are involved in a merger, acquisition, restructuring, financing, sale or other business transaction, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.
21. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, services, legal requirements or privacy practices.
When we make changes, we will update the "Last updated" date at the top of this policy.
We encourage you to review this page periodically.
22. Contact Us
If you have questions, concerns, requests or complaints regarding this Privacy Policy or our handling of personal information, please contact us:
Unfurl The Luxury
Operated by Omniora Global Private Limited
1915 B, 4th Floor, Sector 16–17
Rock Ford School
Hisar, Haryana 125001
India
Email: unfurltheluxury@gmail.com
Phone / WhatsApp: +91 98967 22102
We will review privacy-related requests and complaints and respond in accordance with applicable law.
23. Governing Law
This Privacy Policy is intended to operate in accordance with applicable laws and regulations of India, including applicable data-protection and privacy requirements.
Where mandatory privacy laws in another jurisdiction apply to a customer or transaction, those requirements may also apply to the extent required by law.
Last updated: August 19, 2026
© 2026 Omniora Global Private Limited. All rights reserved.