Refund & Returns Policy

Last updated: August 19, 2026

At Unfurl The Luxury, every piece is carefully handcrafted and inspected before it leaves our studio. Because our products are made by artisans and may feature natural variations in colour, texture, weave, printing and finish, each piece is unique.

We therefore maintain a limited return and refund policy focused on genuine manufacturing defects and damage occurring during transit.

1. When Can I Request a Return?

Returns are accepted only in the following circumstances:

• The product has a genuine manufacturing defect.

• The product has been damaged during transit.

• The wrong product was delivered due to an error on our part.

• The product is materially different from the product ordered due to an error on our part.

A return request must be submitted within 7 days of delivery.

Requests submitted after 7 days may not be eligible for a return or refund.

2. Handmade Variations Are Not Defects

Our products are handcrafted by skilled artisans. Slight variations in:

• Colour

• Print alignment

• Weave

• Texture

• Pattern placement

• Embroidery

• Dimensions

• Natural fabric characteristics

are normal characteristics of handcrafted products and are not considered manufacturing defects.

These variations are part of the individuality and authenticity of each Unfurl piece.

3. How to Report a Damaged or Defective Product

If your order arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

Email:

unfurltheluxury@gmail.com

Please include:

• Order number

• Customer name

• Product name

• Clear photographs of the product

• Clear photographs of the packaging

• A short video showing the issue, where applicable

• A brief description of the defect or damage

For transit-damage claims, we strongly recommend keeping the original packaging until the claim has been reviewed.

Our team may request additional photographs, videos or information to assess the claim.

4. Return Approval

Submitting a return request does not automatically mean that the return is approved.

Our team will review the information and determine whether the product qualifies under this policy.

If approved, we will provide return instructions.

Please do not send a product back without receiving return instructions from our team.

Unauthorized returns may not be accepted.

5. Return Shipping

Damaged, defective or incorrectly supplied orders

If the return is approved because:

• the product arrived damaged,

• the product has a genuine manufacturing defect, or

• we sent you the wrong product,

we will provide appropriate return instructions and, where applicable, arrange or reimburse reasonable return shipping costs.

Other returns

We do not accept returns simply because a customer has changed their mind, selected the wrong size or colour, or no longer wants the product.

6. Refunds

Once an approved return is received and inspected, we will notify you of the outcome.

If the return is approved, you may receive:

• A full refund;

• A replacement product; or

• Another resolution agreed upon with you.

Where a refund is issued, it will generally be processed to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.

7. Exchanges

Exchanges are generally available only where the product received is defective, damaged during transit or incorrectly supplied.

Exchanges are subject to product availability.

If the original product is unavailable, we may offer a replacement of comparable value, store credit or a refund, as appropriate.

8. Non-Returnable Circumstances

Returns or refunds may not be accepted where:

• The return request is made after the 7-day reporting period.

• The product has been used, washed, altered or damaged after delivery.

• The product has been damaged through improper care or handling.

• The issue is a normal characteristic of handmade craftsmanship.

• The product has been customized or personalized, except where defective or incorrectly supplied.

• The customer ordered the wrong product, size, colour or quantity.

• The customer simply changes their mind.

• The product has been damaged by the customer after delivery.

• Required photographs, videos or other information are not provided when reasonably requested.

9. Order Cancellation

Orders may be cancelled only before they have entered processing, production or dispatch.

Because some of our products are handcrafted and may require artisan production, cancellation may not be possible once production or fulfilment has begun.

If cancellation is approved before processing, any eligible refund will be issued to the original payment method.

For customized, personalized or specially commissioned pieces, cancellation may not be possible once production has started.

10. Custom and Bespoke Orders

Custom, personalized and bespoke products are made specifically according to the customer's requirements.

These orders are generally non-returnable and non-refundable, except where the product has a verified manufacturing defect, has been damaged during transit, or does not materially match the approved specifications.

11. International Orders

We ship our collections worldwide.

For international orders, customers are responsible for any applicable customs duties, import taxes, local taxes or other charges imposed by the destination country, unless expressly stated otherwise at checkout.

Such duties and taxes are generally not refundable by Unfurl where the customer refuses delivery or fails to complete customs requirements.

If an international order is returned to us because the customer refuses delivery, provides an incorrect address, fails to collect the shipment, or does not complete required customs procedures, any refund will be subject to applicable shipping, return and other unrecoverable costs.

12. Refunds for Refused or Undeliverable Orders

If an order is returned to us because of:

• An incorrect or incomplete address provided by the customer;

• Failure to collect the package;

• Refusal to accept delivery;

• Failure to complete customs requirements; or

• Other circumstances attributable to the customer,

we may deduct applicable shipping, return-to-origin, customs or other non-recoverable costs from any refund.

13. Cash on Delivery Orders

For Cash on Delivery orders, refunds for eligible returns will generally be processed through an appropriate electronic payment method after the return has been approved and the necessary payment details have been provided.

We do not provide cash refunds through delivery personnel.

14. Product Inspection

All approved returned products may be inspected before a refund, replacement or exchange is finalized.

Products must be returned in substantially the same condition in which they were received, except where the defect or damage itself prevents this.

If the returned product does not match the approved return reason or has been damaged, used or altered after delivery, the return may be rejected.

15. Lost or Damaged Shipments

If your shipment appears to have been lost or significantly damaged during transit, please contact us as soon as possible.

We may work with our courier or logistics partner to investigate the shipment.

Please retain the original packaging, photographs and any delivery documentation where available.

16. Refund Processing Time

Once an approved return has been received and inspected, we will initiate the eligible refund as soon as reasonably practicable.

The time taken for the funds to reach your account may vary depending on the payment method, bank or payment provider.

Unfurl does not control the processing time of third-party banks or payment providers.

17. How to Contact Us

For all return, replacement and refund requests, contact:

Unfurl The Luxury
Operated by Omniora Global Private Limited

1915 B, 4th Floor, Sector 16–17
Rock Ford School
Hisar, Haryana 125001
India

Email: unfurltheluxury@gmail.com
Phone / WhatsApp: +91 98967 22102

Please include your order number in all refund or return communications.

18. Policy Changes

We may update this Refund & Returns Policy from time to time to reflect changes in our products, services, operations or applicable requirements.

The latest version will always be published on this page.

Last updated: August 19, 2026