Terms of Service

Last updated: August 19, 2026

Welcome to Unfurl The Luxury.

These Terms of Service govern your access to and use of unfurltheluxury.com, including browsing our website, purchasing products and using any services provided through our website.

By accessing or using our website, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website.

1. About Us

Unfurl The Luxury is operated by:

Omniora Global Private Limited

1915 B, 4th Floor, Sector 16–17
Rock Ford School
Hisar, Haryana 125001
India

Email: support@unfurltheluxury.com
Phone / WhatsApp: +91 98967 22102

In these Terms, "Unfurl", "we", "us" and "our" refer to Unfurl The Luxury and Omniora Global Private Limited.

2. Eligibility

By using this website or placing an order, you represent that:

• You are legally capable of entering into a binding agreement under applicable law; and

• The information you provide to us is accurate and complete.

If you are purchasing on behalf of another person or organization, you represent that you have the authority to do so.

3. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful purposes.

• Attempt to gain unauthorized access to our systems.

• Interfere with website security or functionality.

• Introduce viruses, malicious code or harmful technology.

• Scrape, copy or reproduce website content without permission.

• Use our website to infringe the rights of others.

• Misrepresent your identity or information.

• Use automated systems to abuse or disrupt the website.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms have been violated.

4. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.

However, product colours may appear differently depending on your device, screen settings and lighting conditions.

Because many of our products are handcrafted, natural and artisan-made, minor variations in:

• Colour

• Texture

• Weave

• Pattern placement

• Embroidery

• Printing

• Dimensions

• Finish

may occur.

Such variations are inherent characteristics of handcrafted products and do not necessarily constitute defects.

5. Product Availability

Products displayed on our website are subject to availability.

We reserve the right to:

• Limit quantities available for purchase.

• Discontinue products.

• Modify product designs or specifications.

• Correct errors in product information.

• Remove products from the website at any time.

If a product becomes unavailable after you place an order, we will contact you regarding the available options.

6. Pricing

All prices displayed on our website are subject to change without prior notice.

We make reasonable efforts to ensure that pricing information is accurate.

However, if an obvious pricing or technical error occurs, we reserve the right to correct the error.

If an order has been placed at an incorrect price due to a genuine error, we may contact you before processing the order and provide the option to confirm the corrected price or cancel the order.

Applicable taxes, shipping charges, customs duties and other fees will be displayed or communicated where applicable.

7. Orders

Placing an order on our website constitutes a request to purchase the selected products.

An order is not considered finally accepted until we have confirmed the order and/or processed it for fulfilment.

We reserve the right to refuse or cancel an order where reasonably necessary, including in circumstances involving:

• Product unavailability

• Pricing or technical errors

• Suspected fraud

• Incorrect customer information

• Payment issues

• Shipping restrictions

• Unusual or potentially unauthorized purchasing activity

If we cancel an order after payment has been received, we will arrange an eligible refund through the applicable payment method.

8. Order Information

You are responsible for providing accurate information when placing an order.

This includes:

• Name

• Email address

• Phone number

• Billing information

• Shipping address

• Payment information where applicable

We are not responsible for delays, failed deliveries or additional costs caused by incorrect or incomplete information provided by the customer.

9. Payments

We accept payment methods displayed at checkout, which may include:

• Credit and debit cards

• UPI

• Razorpay

• Cash on Delivery

• Other payment methods made available on the website

Payment transactions may be processed by third-party payment providers.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

We do not intentionally store complete payment-card numbers, CVV numbers, UPI PINs or banking passwords on our own systems.

10. Cash on Delivery

Cash on Delivery may be available for eligible orders within India.

Availability may depend on:

• Delivery location

• Order value

• Product

• Courier availability

• Other operational requirements

We may contact customers to verify COD orders before dispatch.

Repeated refusal or non-acceptance of COD orders may result in restrictions on future COD purchases.

11. Shipping

Shipping is subject to our separate Shipping Policy.

Delivery estimates are provided as guidance and may vary depending on destination, courier service, customs clearance and circumstances outside our control.

For international orders, customers may be responsible for applicable customs duties, import taxes, VAT, brokerage charges or other destination-country charges unless expressly stated otherwise.

12. Returns and Refunds

Returns and refunds are governed by our separate Refund & Returns Policy.

Unless otherwise stated, our products are generally eligible for returns only in circumstances such as verified manufacturing defects, transit damage or an incorrect product supplied by us.

Return requests must generally be submitted within the applicable period stated in our Refund & Returns Policy.

13. Custom and Bespoke Products

Certain products may be customized, personalized or specially produced according to customer requirements.

Because these products are made specifically for the customer, they may not be eligible for cancellation, return or refund except where required by applicable law or where the product has a verified manufacturing defect, transit damage or does not materially match the agreed specifications.

14. Promotions and Discount Codes

From time to time, we may offer promotional codes, discounts or special offers.

Promotional offers may have specific conditions, including:

• Expiry dates

• Minimum purchase requirements

• Product exclusions

• One-time-use restrictions

• Customer eligibility requirements

• Non-combinability with other promotions

Unless expressly stated otherwise, promotional discounts cannot be exchanged for cash or retroactively applied to completed orders.

We reserve the right to cancel or modify a promotion where reasonably necessary.

15. Intellectual Property

All content on our website, including but not limited to:

• Logos

• Brand names

• Product photographs

• Videos

• Graphics

• Designs

• Text

• Product descriptions

• Illustrations

• Website layouts

• Icons

• Software

• Original creative materials

is owned by or licensed to Unfurl and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publish, sell, transmit or commercially exploit our content without our prior written permission.

You may access and use the website for personal, non-commercial purposes only, subject to these Terms.

16. User Reviews and Submissions

If you submit reviews, photographs, comments, testimonials or other content to us, you represent that:

• You have the right to submit the content.

• The content is accurate to the best of your knowledge.

• The content does not violate another person's rights.

• The content does not contain unlawful, defamatory, abusive or misleading material.

By submitting content, you grant Unfurl a non-exclusive, royalty-free, worldwide license to use, reproduce, display and publish that content for legitimate business, marketing and promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or that we reasonably consider inappropriate.

17. Third-Party Services

Our website may integrate with third-party services, including payment processors, shipping providers, analytics services, communication platforms and technology providers.

Your use of those third-party services may also be subject to their own terms and privacy policies.

We are not responsible for the independent practices, availability or policies of third-party services.

18. External Links

Our website may contain links to third-party websites.

These links are provided for convenience and do not mean that we endorse or control those websites.

We are not responsible for the content, security, availability or privacy practices of third-party websites.

19. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that:

• The website will always be available.

• The website will be uninterrupted.

• The website will always be error-free.

• All information will always be current or complete.

• The website will be free from viruses or other harmful components.

We may temporarily suspend or modify the website for maintenance, security, updates or other operational reasons.

20. Disclaimer

To the maximum extent permitted by applicable law, the website and its content are provided on an "as available" basis.

We make reasonable efforts to provide accurate information but do not guarantee that every description, image, price, specification or other website content will always be completely accurate, current or error-free.

Nothing in these Terms excludes any rights or protections that cannot lawfully be excluded under applicable law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Unfurl and Omniora Global Private Limited will not be responsible for indirect, incidental, special or consequential losses arising from your use of the website or products, except where such limitation is prohibited by law.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Unfurl, Omniora Global Private Limited and their respective employees, representatives and service providers from claims, losses, liabilities, damages and reasonable expenses arising from:

• Your violation of these Terms.

• Your unlawful use of the website.

• Your violation of another person's rights.

• Information or content you submit unlawfully.

• Your misuse of our products or website.

23. Privacy

Our collection and use of personal information is governed by our Privacy Policy.

By using our website, you acknowledge that you have reviewed our Privacy Policy.

24. Governing Law

These Terms are governed by the laws of India, without regard to conflict-of-law principles.

Subject to applicable law, disputes relating to these Terms or your use of the website will be subject to the jurisdiction of the competent courts in India.

Nothing in this section prevents a consumer from exercising rights available under mandatory consumer-protection laws applicable to them.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, products, services, technology or applicable legal requirements.

When changes are made, we will update the "Last updated" date at the top of this page.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by law.

26. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be interpreted or modified to the minimum extent necessary, and the remaining provisions will continue to apply.

27. Entire Agreement

These Terms, together with our Privacy Policy, Refund & Returns Policy, Shipping Policy and any other policies expressly incorporated into these Terms, constitute the agreement governing your use of our website and purchase of our products, subject to applicable law.

28. Contact Us

For questions regarding these Terms, please contact:

Unfurl The Luxury
Operated by Omniora Global Private Limited

1915 B, 4th Floor, Sector 16–17
Rock Ford School
Hisar, Haryana 125001
India

Email: unfurltheluxury@gmail.com
Phone / WhatsApp: +91 98967 22102

Last updated: August 19, 2026