Shipping Policy
Shipping Policy
Last updated: August 19, 2026
At Unfurl The Luxury, we carefully pack every order to ensure your handcrafted pieces reach you safely and beautifully.
We ship our products across India and to selected international destinations.
1. Order Processing
Orders are generally processed within 2–5 business days after payment confirmation.
Because many of our products are handcrafted and carefully inspected before dispatch, certain orders may require additional processing time.
Customized, personalized or specially commissioned products may require additional time, which will be communicated where applicable.
Business days do not include Sundays or public holidays in India.
2. Shipping Within India
We deliver orders across India through trusted courier and logistics partners.
Available delivery services may vary depending on your location, product and order.
Once your order has been dispatched, you will receive available tracking information through the contact details provided during checkout.
Estimated delivery times may vary depending on the destination and courier service.
Typical delivery time after dispatch is approximately:
3–7 business days
Remote locations may require additional delivery time.
3. International Shipping
We offer international shipping to selected countries.
International delivery times generally vary between:
7–15 business days after dispatch
Delivery times may be longer for remote destinations, customs clearance, peak periods, public holidays or circumstances outside our control.
The delivery estimate provided at checkout is an estimate and is not a guaranteed delivery date.
4. Free International Shipping
We currently offer free international shipping on eligible orders over USD 250, subject to the applicable terms displayed on our website or at checkout.
If an order does not qualify for free shipping, the applicable shipping charge will be displayed during checkout before payment is completed.
5. Shipping Charges
Shipping charges are calculated based on factors such as:
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Delivery destination
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Order value
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Package weight and dimensions
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Shipping service
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Applicable promotions
The final shipping charge, where applicable, will be displayed at checkout.
6. Order Tracking
Once your order has been dispatched, tracking information may be sent to the email address or phone number provided during checkout.
You can use the tracking information to follow the progress of your shipment.
Tracking updates may take some time to appear after the package has been collected by the courier.
7. Customs, Duties and Taxes
For international orders, the destination country may impose:
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Customs duties
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Import taxes
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VAT/GST or similar taxes
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Customs clearance charges
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Brokerage or handling fees
Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the customer.
Customs rules and charges vary by country and are outside Unfurl's control.
We recommend checking your country's applicable import requirements before placing an international order.
8. Customs Delays
International shipments may be delayed while undergoing customs inspection or clearance.
Such delays are outside our control and are not considered a failure to deliver by Unfurl.
We may provide reasonable assistance or documentation required for shipment processing, but we cannot guarantee the time required by customs authorities.
9. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Please carefully check:
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Full name
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House/building number
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Street/address
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City
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State/province
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Postal/ZIP code
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Country
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Phone number
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may apply for re-delivery.
If the customer chooses not to have the order re-shipped, any refund may be reduced by applicable shipping, return-to-origin and other non-recoverable costs.
10. Delivery Attempts
Couriers may make multiple delivery attempts depending on the destination and courier service.
If the recipient is unavailable, does not respond to the courier, refuses delivery or fails to collect the package from an applicable collection point, the shipment may be returned to us.
Additional shipping charges may apply if the order needs to be re-dispatched.
11. Delayed Shipments
Delivery estimates are provided for guidance and may be affected by circumstances including:
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Weather
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Natural disasters
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Customs clearance
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Courier delays
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Public holidays
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High-volume periods
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Incorrect address information
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Transportation disruptions
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Government restrictions
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Other circumstances beyond our reasonable control
We will make reasonable efforts to assist with delayed shipments but cannot guarantee delivery on a specific date unless expressly stated otherwise.
12. Lost Shipments
If your tracking information indicates that your shipment has been lost or has not moved for an extended period, please contact us.
We may contact the relevant courier or logistics provider to investigate.
Resolution may depend on the courier's investigation and the circumstances of the shipment.
13. Damaged Packages
If your package arrives visibly damaged, please:
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Take clear photographs of the package before opening it, where possible.
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Record a video while opening the package.
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Keep the original packaging.
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Contact us within 7 days of delivery.
Send the information to:
Our team will review the claim and assist with the appropriate resolution.
14. Wrong Product Received
If you receive an item different from what you ordered, please contact us within 7 days of delivery.
Please provide:
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Order number
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Photographs of the product received
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Photographs of the packaging
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A short video where applicable
If the error is confirmed to be ours, we will arrange an appropriate resolution.
15. Cash on Delivery
Cash on Delivery may be available for eligible orders within India, subject to the options displayed at checkout.
COD availability may depend on the delivery location, order value and other operational factors.
International orders are not eligible for Cash on Delivery unless expressly stated otherwise.
16. Multiple Items in One Order
Where an order contains multiple products, items may occasionally be dispatched separately depending on availability, processing requirements or logistics.
If products are shipped separately, you may receive separate tracking information.
17. Order Changes
If you need to change your shipping address or other delivery information, contact us as soon as possible after placing your order.
We cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Once an order has been shipped, address changes may need to be handled directly through the applicable courier, where available.
18. Shipping Restrictions
Certain products, destinations or delivery services may be subject to restrictions imposed by:
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Local laws
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Customs authorities
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Courier companies
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Import regulations
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Product-specific transportation requirements
If we are unable to ship an order to your destination, we will contact you regarding the available options.
19. Contact Us
For shipping-related questions or assistance, please contact:
Unfurl The Luxury
Operated by Omniora Global Private Limited
1915 B, 4th Floor, Sector 16–17
Rock Ford School
Hisar, Haryana 125001
India
Email: unfurltheluxury@gmail.com
Phone / WhatsApp: +91 98967 22102
Please include your order number whenever contacting us about an existing order.
20. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our shipping partners, destinations, delivery services, charges or applicable requirements.
The latest version will always be published on this page.
Last updated: August 19, 2026