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We ship worldwide through our trusted logistics partner DHL. All international orders are shipped on a Delivered Duty Unpaid (DDU) basis.

Shipping Charges: Free worldwide shipping via DHL – our trusted courier/delivery partner.

Dispatch Time: Orders are usually processed and dispatched within 2–3 working days.

Delivery Timeline:

Domestic Orders (India): 5–7 working days

International Orders: 12–15 working days (may vary depending on customs clearance in your country)

We provide the option of international shipping to most destinations globally. For all international shipping orders kindly use Razorpay Secure for payments. International shipping rates are calculated directly at checkout. Orders will take ~12-15 business days for delivery. Any custom duties would be borne by the customer. We do not accept any returns or exchange for international orders.

You will receive a tracking link as soon as your order is shipped.

Please note: Delivery times exclude weekends and public holidays. Customs delays, if any, are beyond our control.

Frequently Asked Questions

What courier companies do you use?
We currently use DHL as our courier and E-courier for our premium delivery services through out the world.
Our iconic packaging is perfect if your purchase is a gift, Our Packages symbolises the Luxury, Heritage & Craft that goes into making a Pashmina.
We ship DDU (Delivery Duty Unpaid), thus our prices are not inclusive of local taxes & import duties. Therefore all Import Duties, Charges, local Tax, VAT needs to be borne by the customer directly to DHL for the receipt of the product. We would not be liable for any delays in shipment that may arise due to the same.

No, we do not deliver to PO Box addresses. If you enter a PO Box address in Bahrain, Cyprus, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Turkey, United Arab Emirates or Yemen, you will be required to provide a valid telephone number. When your delivery arrives in the relevant country, our courier, DHL, will contact you to obtain a physical address for delivery.

Yes, we can deliver to your hotel.
As our purchases may be delivered to addresses other than the billing address given by the cardholder, for example as with the case of a gift being purchased and addressed to a friend, as a security precaution, an email and a copy of the invoice will be sent to the cardholder’s registered email address and home address, and we will require a signature upon delivery for all goods shipped.
It’s easy to track your order. You can log on to DHL.com and enter the tracking number that was sent to you via email. Or, you can contact Customer Care by Phone, Email, Chat.