Return and Refunds
At Unfurl, every piece is handcrafted with care and precision. Each creation is unique and made in limited quantities.
We accept returns within 7 days of delivery only if the product is unused/unwashed, in original condition, and with all tags/packaging intact. Due to the handcrafted nature of our products, minor variations in weave, color, or texture are normal and not considered defects.
However, in the unlikely event that you receive a defective product, we will gladly offer an exchange for the same or a similar product, provided you notify us within 7 days of delivery.
To initiate an exchange, kindly contact us with your order details and product images/video.
We do not accept returns/exchange on made to order pieces & customised pieces.
No returns/exchange on SALE items and international orders.
Please note that all shipping costs related to the exchange are to be borne by the customer.
Unfurl is an India-based heritage house specializing in authentic Kashmiri Pashmina and Jaipur Handblock furnishings. Owned by Omniora Global Private Limited, we collaborate directly with master artisans to deliver hand-wrought luxury to homes and retail partners worldwide.
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Unfurl The Luxury is a registered trademark of Omniora Global Pvt. Ltd.